
He notes that "Human beings are reaction machines." and reminds us to "go to the balcony" -- that is, walk away from the temptation to grab the microphone to rant -- rather than react. Why? "When you're angry you'll give the best speech you'll ever regret," Ury says. Instead of taking one of two sides, he suggests you look for the "third side," the place where all parties can come together.
To go to that "third side," he suggests a tactic speakers should know: Figuring out a story to tell to which all the parties can relate. He describes one such story that has helped advance person-to-person peaceful relationships and understanding in the Middle East. What's a story you can use to bring warring parties together--even in the office?
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